Data We Gather and Why We Use It
When you register, we collect your name, email address, phone number and account credentials. If you fund your account through bKash, Nagad or Rocket, we record the transaction reference and wallet number so we can match your deposit to your account and process withdrawals correctly. We
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do not store your full mobile banking PIN or password at any point. We also collect session data — device type, browser, IP address and pages visited — to keep the account secure and identify unusual login attempts. This session data helps us flag if someone
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tries to access your account from an unrecognised device. We retain account records for as long as your account is active and for the period required by applicable rules after closure. You can ask us to correct inaccurate information or request deletion of data we no
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longer need to hold. Any deletion request is reviewed against retention obligations before we act on it. Availability of these rights depends on local law and the eligible region you access our platform from.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.